WHAT'S YOUR RETURN POLICY?

We hope you'll love your order, but if it isn't quite right, simply contact our team at support@ceciliecopenhagen.com to start a return, our team will assist you. 

We kindly inform you that shipping costs for returning and exchanging items are at your own expense. We apologise for any inconvenience this might cause. 

We accept exchange and return items within 30 days
, starting with the day that you receive your item.  



WHAT IS YOUR EXHANGE POLICY?


Exchanging purchased items for a different size, colour or style:  

  • Exchange is possible if the purchased items are unused, in the same condition as received, and with tags attached.
  • Please note, that the cost to ship a parcel back in order to exchange an item is not covered by CECILIE copenhagen.
  • Exchange items are shipped after we receive and review your sent items.
  • Exchanged items are shipped to you free of charge.
  • If the requested exchange items is out of stock CECILIE copenhagen will refund you for the original purchase amount.


WHAT IS YOUR RETURN POLICY?

Returning items for a monetary refund:

  • Items can be returned within 30 days, starting with the day that you receive your item.
  • Returned items must be unused, in the same condition as received, and with tags attached.
  • Return shipping costs are at your own expense.
  • Your refund will be issued after CECILIE copenhagen receive and review the return parcel. Usually this takes between 10 and 15 days depending in the country that you ship from.
  • The original payment method is used for purchase refund 
  • CECILIE copenhagen's customer service team will notify you per email once we have received your item and refunded you. 

HOW DO I EXCHANGE OR RETURN AN ITEM?

If you wish to return or exchange an item, please follow these steps:

1. Fill out the Exchange/Return form that came with the CECILIE copenhagen parcel

2. Pack the item(s) you wish to exchange. (Please consider re-using the original packaging)

 
3. Clearly list CECILIE Copenhagen's return address: 


COMPANY
Cecilie Copenhagen A/S 
Bredgade 34E, 4th Floor
1260 Copenhagen
Denmark 

4. Send the parcel back to CECILIE Copenhagen by using your local package service provider

Once we receive the items you wish to exchange, we will make sure to send you the new items. If you wish to return an item, we will refund you once we have received the item you wish to return.

Please note: 
We only accept returns shipped directly to:

COMPANY
Cecilie Copenhagen A/S 
Bredgade 34E, 4th Floor
1260 Copenhagen
Denmark 

We do not accept returns delivered to a parcel shop, to a pick up location or other locations that are not the above address, nor do we accept in person returns at the above address.